Salim Distro sells wholesale to licensed retailers for resale. This is not a consumer store, so this policy is built for shop owners, not end buyers. It covers what happens when a case arrives short, a box shows up damaged, or a unit fails on the shelf. Our goal is simple: make you whole fast and keep you selling.
What this policy covers
Because product is bought for resale and because tobacco and nicotine are regulated, we do not accept general “changed my mind” or overstock returns. What we do stand behind is the accuracy and condition of what we ship you. If we got the order wrong or the product left our warehouse defective, that is on us.
Shortages and shipping damage: report within 48 hours
Inspect every delivery when it arrives. If a shipment is short, mispicked, or damaged in transit, tell us within 48 hours of delivery so we can file and resolve it quickly. To open a claim, send us:
- Your account name and invoice or order number
- The SKU and quantity affected
- Clear photos or a short video of the damage, the shipping box, and the packing slip
Damage claims move faster when we can see the outer carton and the product together, so photograph both before discarding anything.
Manufacturer defects: up to 30 days
Sealed product that turns out to be defective is covered for 30 days from delivery. Report the batch or lot, the SKU, and the failure, with photos or video where it helps. We handle the manufacturer side so you do not have to chase them.
Sealed nicotine and tobacco products
Once accepted, sealed nicotine and tobacco products cannot be returned except for a verified defect or a shipping error. This keeps every product in our chain of custody compliant and traceable, which protects your license as much as ours.
How claims are resolved
Approved claims are settled by replacement on your next order or by credit applied to that order, your choice. We do not run a rolling reserve and we do not hold your money. One partner, one invoice, one clean fix.
Who pays return freight
If the fault is ours, a shortage, a mispick, shipping damage, or a confirmed defect, we cover any return freight and arrange the label. Returns outside this policy are not accepted, so there is nothing to ship back.
File a claim
Email sales@salimdistro.com with your invoice number and photos, or call your account contact directly. A real person answers.
Not yet an approved buyer? Apply for a wholesale account to see gated pricing and order from a single Maine warehouse.
This page is general information, not legal advice. Return and tax handling for tobacco and nicotine products can vary by state, so confirm the rules that apply to your license with your own counsel or state authority.